The City of Everett has asked WSU’s Metropolitan Center for Applied Research, WSU School of Economic Sciences, and the Ruckelshaus Center to evaluate Chronic Utilizer Alternative Response Team (CHART), a piloted criminal justice, healthcare and housing diversion program that may be scalable to many areas within Snohomish County.
Throughout Everett, many vulnerable and marginalized people use services that span multiple systems, including law enforcement, the jail, first responder services, healthcare and social service agencies and homeless shelters. Many individuals have overlapping legal, physical health, mental health and substance use issues that result in repeated, expensive and avoidable contact between these systems. CHART is a team of criminal justice, healthcare, emergency response, and research partners who collaborate in an effort to improve care outcomes and reduce the impact of chronic utilizers on these strained systems.
By taking a systemic approach, CHART’s goals are to:
- create an individualized plan that will have a positive and measurable impact on the use of those resources without simply shifting costs from one partner organization to another;
- decrease the system impacts associated with the disproportionate overlapping service utilization by these individuals, and
- positively impact the lives of those identified for participation in CHART.
The Center has conducted a preliminary pre-assessment of five key CHART organizations, and expects to conduct full assessment interviews with 20-25 organizations in Snohomish County – to understand the strengths and barriers of the pilot program experience, as well as individual and collective organizational needs to evaluate specific metrics and outcome measures. If appropriate, the assessment information may be used to facilitate partner organization convenings to reach agreement around those outcome measures. The results of the assessment and convenings are expected to provide guidance to the WSU School of Economic Sciences and help supply the necessary data to conduct an economic evaluation of the CHART pilot.
For more information, contact Project Manager and Senior Facilitator Kevin Harris.